At Blu Harbour we value our clients continued loyalty and support more than anything. To ensure we can maintain our high standards of service and wide range of availability we have implemented cancellation and no-show policies. We understand that sometimes it is necessary to reschedule and cancel appointments and these policies are designed with that in mind. 

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Cancellation Policy:

We require a minimum of 24 hours notice for any cancellations, including those looking to reschedule their service(s). Any cancellations or reschedule requests made within 24 hours of the appointments start time will be charged a cancellation fee of 50% of the scheduled service(s).

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No-Show Policy:

Clients who miss their appointment without informing us ahead will be charged a fee of 100% of the scheduled service(s). This fee also applies to clients who show up more than 15 minutes late to their appointment, regardless if whether the service(s) can be completed in the time remaining.

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As service providers we respect clients time and do our best to perform and schedule our services to meet your needs. These fees are in place to ensure our time is also respected as they cover the cost of the scheduled staff that are there to perform your service(s). As a client based business our service providers rely on client attendance to be able to continue to serve you all. We are so grateful for all our amazing clients and appreciate your understanding with these new policies which will help us serve you better.